Privacy Notice This is the privacy notice of Tour & Taste Galway. In this document, "we", "our", or "us" refer to trading as Tour & Taste Galway. We are company number [Cro No: 660114] registered in Ireland. Our registered office is at Isidoro, Carnmore Cross, Co. Galway.
Introduction 1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.dataprotection.ie
7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website. The bases on which we process information about you The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
8. Sending a message to our support team When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our Tour & Taste Galway. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
9. Complaints When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
10. Affiliate and business partner information This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy. Use of information we collect through automated systems when you visit our website
11. Cookies Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
12. Personal identifiers from your browsing activity Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
14. Information we obtain from third parties Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.
16. Credit reference To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money
17. Data may be processed outside the European Union Our websites are hosted in Ireland. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly, data obtained within Ireland or any other country could be processed outside the European Union. For example, some of the software our website uses may have been developed in the United States of America or in Australia. We use the following safeguards with respect to data transferred outside the European Union: 17.1. the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing. 17.2. the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union specifically that in the country of Ireland. 17.3. we comply with a code of conduct approved by a supervisory authority in the European Union specifically that in the country of Ireland. 17.4. we are certified under an approved certification mechanism as provided for in the Act 17.5. both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information Access to your own information 18. Access to your personal information 18.1. At any time, you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. 18.2. To obtain a copy of any information that is not provided on our website you may send us a request at firstname.lastname@example.org. 18.3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
19. Removal of your information If you wish us to remove personally identifiable information from our website, you may contact us at email@example.com This may limit the service we can provide to you.
20. Verification of your information When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information. Other matters
21. Use of site by children 21.1. We do not sell products or provide services for purchase by children, nor do we market to children. 21.2. If you are under 18, you may use our website only with consent from a parent or guardian 21.3. We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children. 21.4. Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
22. Encryption of data sent between us We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
24. Retention period for personal data Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us: 24.1. to provide you with the services you have requested; 24.2. to comply with other law, including for the period demanded by our tax authorities; 24.3. to support a claim or defence in court.